For the purposes of the General Data Protection Regulations (“GDPR”) Client Portals Limited is data controller in respect of individuals who register on our sites in order to access information created by us. The data processor in respect of the information gathered from public sources.

We have a data protection officer who can answer any questions that you have in respect of our privacy policy. Any requests to exercise your legal rights in respect of your personal data should be directed to the data protection officer.

Our data protection officer can be contacted at dpo@insolvencyintel.co.uk.

What personal data do we collect

We collect, use, process and store the information you provide to us to enable us to provide services to you.

We use cookies to collect data when you visit our website. More details on our use of cookies can be found in our Cookies Policy.

When you log into our site you provide us with limited personal information such as your name, email address and IP address to allow us to provide you with an individual profile which enables you to access information provided by us. You can update these details by logging into the portal and editing your profile.

How do we use your personal data

Non-logged in visitors to our websites

We only use the anonymised data collected via cookies and Google analytics to monitor the use of the website and improve the user experience.

Logged in users

We will only use your personal information to allow you to access information created by us.

We will only use this information subject to your instructions, data protection law and our duty of confidentiality.

We will never share your information for marketing purposes with companies so that they may offer you their products and services.

Data security

We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Information available via our websites is transmitted over an encrypted connection using 256 bit encryption on SSL.

If you choose to communicate with us using an insecure or unencrypted form of communication we cannot guarantee the security of the information you send to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

If you believe that your account has been compromised, you should inform us immediately.

How long will we retain your information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. Your details will be retained until your subscription ends or your account has been inactive for a period of 12 months.

You my request the deletion of your account at any time.

We will review the personal information that we hold on an annual basis to ensure that it is accurate.  We ask that you inform us of changes to your personal information.

The retention of data collected on visitors to our website via cookies and analytics is set out in our cookie policy.

Your legal rights under GDPR

You have legal rights over how your personal data is collected, used and stored.

These legal rights are as follows;-

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

Please contact our data protection officer (dpo@insolvencyintel.co.uk) should you wish to exercise any of these legal rights. There is no charge in respect of legitimate requests to access data.

In order to process any such request, we may require additional information from you to confirm your identity.

We will respond to all requests within 28 days.

Transferring data to outside of the EU

Where it is necessary for us to transfer data to outside of the EU we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected. Where our third-party supplies are in the US we have ensured that their services fall under the “Privacy Shield” whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US.

If you use our services while you are outside the EU, your information may be transferred outside the EU to give you those services.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted here.

This policy was last updated on 26 September 2022.